Terms & Conditions
1. These terms and conditions (“T&Cs”) shall apply to all students who enrol for classes (including trial classes) and events (including workshops) and/or purchase class packages with Ballet Quarter Singapore Pte Ltd (“School” or “Ballet Quarter”).
2. Students are required to be punctual. Students who are more than 10 minutes late for a class may be denied entry/ participation in the class.
3. Students should abide by the following dress code and may be denied entry / participation in a class if dressed inappropriately. As a general guideline (which may be supplemented or amended by the School or instructors of particular classes or class levels):
Long hair should be neatly tied into a bun.
All students should wear soft-soled ballet shoes while attending ballet classes
Female students should be attired in ballet leotards and ballet tights; ballet skirts are generally allowed for adult ballet classes only. Students may be instructed by the teacher to wear skirts or rehearsal tutus for the purpose of a showcase or rehearsal
Male students should wear fitting tops and leggings or shorts
Shorts, long pant bottoms or tights can be worn for Contemporary classes
All large / bulky accessories that could pose a danger to the safety of oneself or surrounding students should be removed prior to class
4. The School may change the timing, date, curriculum and/or instructors of classes, courses or events, or cancel any class, course or event, with or without notice, where circumstances require or any unforeseen circumstances arise.
5. Physical contact by members of the teaching staff might be necessary during classes. If parents, wards or students have any concerns about physical contact, please inform the School.
6. The School shall be entitled to refuse to endorse and/or register students as candidates for examinations/ certifications if, in the opinion of the School, a student has a poor attendance record and/or has not sufficiently learned the required skills and/or techniques.
7. An Examination Administrative Fee of $80 is payable to the School by each student registering for the Royal Academy of Dance (RAD) Examinations. This fee covers registration form processing, pianist and/or music accompaniment fees, prop/accessories usage, and miscellaneous expenses incurred in the arrangement of live/filmed examinations. This fee is non-refundable.
8. Internal examinations may be arranged by the Artistic Director to provide a formal assessment of each student’s progress, and to provide constructive feedback beneficial to each student’s development. Students are required to attend the internal examination, and be fully committed to preparation for the internal examination.
9. Depending on students’ skills and/or techniques as assessed by instructors, students may be offered opportunities to participate in performances or recitals which the School may organise from time to time. A participation fee is payable to the School by each student prior to the start of rehearsals relating to the performance or recital. This fee is non-refundable.
10. The School shall be entitled to refuse to allow a student to participate in any performances or recitals if, in the opinion of the School, a student has a poor attendance record and/or has not sufficiently learned the required skills and/or techniques.
11. The School reserves the right to take recordings or photographs during classes, recitals and performances at the School’s premises and at recital or performance venues for use relating to the School’s promotional and marketing activities. Such recordings or photographs shall belong to the School and students are not entitled to any payment from the commercial use or exploitation of such photographs or recordings. Any student who wishes to opt out of being recorded or photographed must inform the School in writing and may not be permitted to participate in classes, recitals and performances where the School will be taking recordings or photographs.
12. Recording and photography by students during classes, recitals and performances is not allowed except where the School has given advance permission. The School may impose any conditions it thinks fit when granting such permission.
Fees/ Cancellations/ Refunds
13. For students enrolled in the following class types – Ballet for Tots, RAD Pre-Primary, RAD Primary, RAD Grades 1-5, RAD Vocational Grades, Pre-Professional Programme:
a) When enrolling for the above class types with the School for the first time, students will have to make payment of a one-time Registration Fee of $50 to the School at the point of enrolment into the School Term. Registration Fees are non-refundable and non-transferrable.
b) All students enrolled into the above class types are required to purchase the official School uniform, as advised by the School at the point of enrolment. The official School uniform must be worn for all Ballet for Tots, RAD and Pre-Professional classes. Types of uniform to be purchased at the School include: Leotard (skirted and non-skirted); ballet skirt; ballet socks; ballet tights. Character skirts, Character shoes, pointe shoes and children’s ballet flats are to be fitted professionally and purchased at a dance store.
14. All fees, including term fees and registration fees, shall be paid in full before the student is permitted to attend any classes.
15. All purchases of class packages are non-refundable and non-transferrable. All purchases of uniforms and other merchandise are non-returnable and non-refundable.
16. After enrolment in a class/ level has been confirmed, requests to change classes/ levels are subject to the School’s discretion. If the School approves a request to change classes/ levels, the student may be required to pay an administrative fee to the School.
17. Students should not enrol or register for classes or courses if they are unsure whether they will be able to attend. Unless these T&Cs specifically provide otherwise, if students are unable to attend a class or course which they have enrolled in or registered for, they should inform the School beforehand, at least 8 hours prior to the start of class. The School may, at its discretion, decide whether a student who misses a class or course shall forfeit the applicable fees or be allowed to attend a make-up class or course, which may be subject to payment of additional fees/ administrative fees (see the section below on Make-Up Class Arrangements). Unless these T&Cs specifically provide otherwise, student who misses a class or course shall not be entitled to any return, refund or pro-rating of term fees, and the fees for the missed class cannot be refunded as class credits.
18. Package-Holders for the Adult Ballet, Contemporary Open, and Private Coaching courses may write in via email to email@example.com to request for a transfer of their unused and valid Package credits to another person (“Transferee”) if (1) the Package Holder provides a valid Medical Letter/Certificate indicating that the Package Holder is medically unfit for physical activity for the duration of the package validity and (2) less than 50% of the package credits have been utilised at the point of transfer. The Transferee will be able to utilise the remainder of the Package for the remaining duration of the package's validity period.
19. In the event that a student will not be able to attend classes during the School’s term due to the student’s school holiday period, the parent/ward/ student should provide written notice to the School as early in advance and in any event before commencement of the term and payment of the term fees. Subject to the School’s agreement, the School will issue a revised invoice for the student’s term fees.
20. All fees are subject to review and revision from time to time. The School may make revisions to fees at its discretion provided prior written notice of such revision is given to the students not less than one month prior to the commencement of the Term.
Make-Up Class Arrangements
21. If a class is scheduled to fall on a Public Holiday, the class will not be conducted, and fees for that class will not be included in the student’s term fees. However, parents/wards/students may arrange for their child/ward/self to attend a replacement class within the week of the Public Holiday itself with a different grouping (if available) within the same grade/class type, provided that maximum class capacity has not been reached and subject to the payment of fees for additional lessons not included in the student’s term fees. Should the teacher-in-charge decide there is a need for a make-up class or an extra practice session, the parent/ward/student will be informed so that a class may be arranged, subject to the payment of fees for additional lessons not included in the student’s term fees.
22. Students who miss classes or courses will only be allowed to attend a make-up class if they were unable to attend the class due to illness, injury or other valid reasons, as evidenced by the relevant supporting documents. The School reserves the right to refuse to allow the student to attend a make-up class if it determines that the student’s reasons for missing the classes are unsatisfactory. Arranged make-up classes will fall within the same term as the missed classes. Class credits will be forfeited in the event that a make-up class is not arranged within the term duration.
a) For all class types except for the Pre-Professional Programme, the parent/ward/student is required to make arrangements to attend a make-up class with another grouping within the same Grade. Should there only be one grouping within a RAD Grade (i.e. Vocational Grades), students may arrange for a make-up class in a Grade directly 1 level below or above it, with the respective Teachers' approval.
b) For the Pre-Professional Programme, a Pre-Professional Level I student should arrange to attend a Pre-Professional Level II make-up class, a Pre-Professional Level II student should arrange to attend a Pre-Professional Level I make-up class, and a Pre-Professional Level III student should arrange to attend a Pre-Professional Level II make-up class.
23. Arrangements for make-up classes may be made via WhatsApp (+65 9299 0000) or email (firstname.lastname@example.org). Make-up classes may be subject to the payment of fees/ administrative fees as decided by the School.
24. Students who wish to participate in competitions must be enrolled in the Pre-Professional Programme and undergo Private Coaching Sessions, as arranged by both the student and the School. Exceptions may be made at the discretion of the Artistic Director.
25. Students who are enrolled in the Pre-Professional Programme must train exclusively with the School, and should under no circumstances train with or compete under another ballet school / academy or compete as an independent candidate. Students who do not comply with this rule may have their competition registration under the School withdrawn, revoked and/or cancelled by the School, and the students shall have no claims for any expenses or costs that are incurred or wasted as a result. Should a student of the School be found to have registered for a competition under another ballet school / academy or as an independent candidate, the student may be subject to an effective discontinuation of all ongoing coaching / class arrangements with the School with immediate effect, at the discretion of the Artistic Director, and the student shall have no claims for any expenses or costs that are incurred or wasted as a result.
26. The student will be deemed ready for, and registered for competitions under the School, at the discretion of the Artistic Director and Head of Dance Programme.
27. A fixed non-refundable competition administrative fee of $80 is payable by the student to the School, for each registration in a competition.
28. Competition registration fees and costume production/shipping costs will be paid for by the student. The costume will belong to the student. All prize money (if any) will be awarded to the student. Trophies, medals and/or certificates may be loaned for an indefinite period of time to the School for display purposes.
Enrolment Eligibility / Private Coaching
29. Training at a different ballet school / academy may create confusion in the way a student is being taught ballet techniques due to differing training styles and content. Except for Adult Ballet / Contemporary Open students, if a student is currently training at any other ballet school / academy or participating in an external ballet training programme, he/she should notify the School in writing prior to enrolment in any of the School’s programmes. Approval for the student’s enrolment will be at the Artistic Director’s discretion.
30. Should a student wish to undergo Private Coaching with the School, the student will be required to seek approval from the Artistic Director to attend Private Coaching sessions if the student is currently:
a) Enrolled in an elite / pre-professional programme with another school;
b) Undergoing competition coaching at another school;
c) Learning the RAD Examination Syllabus at another school; or
d) Registered for an upcoming RAD Syllabus Examination at another school.
31. Due to sensitivity in coaching and/or training content, the School reserves the right to refuse a student’s request for Private Coaching.
32. Private Coaching Rates Structure based on Enrolment Status (Member or Public)
a) A student is deemed a Member student of Ballet Quarter upon enrolment into Ballet for Tots, the Royal Academy of Dance (RAD) Examination Syllabus, Pre-Professional Programme, or purchase of an Adult Ballet / Contemporary Open Package. Member students of Ballet Quarter will be eligible for Member Private Coaching Rates, which may be reviewed and revised from time to time.
b) Students who are not enrolled into Ballet for Tots, the Royal Academy of Dance (RAD) Examination Syllabus, Pre-Professional Programme, or who have not purchased an 8-Class Adult Ballet / Contemporary Package, will be charged Public Private Coaching Rates, which may be reviewed and revised from time to time.
Eligibility for Complimentary Classes
33. Students above 12 years old who are currently enrolled in more than 3 class types with the school are eligible to attend complimentary Adult Ballet Classes, including Intro to Ballet, Level I and Open Class Levels. The eligible student must give a minimum of 8 hours’ prior notice to the Front of House staff should he/she wish to attend a complimentary class, and a class spot will be confirmed subject to class capacity. The eligible student is entitled to attend an unlimited number of adult ballet classes.
Studio Use and Rental
34. Students may be allowed to use the studio allocated for their class up to 30 minutes before and/or after their class for warm-up and cool-down, provided that the studio is not in use for other classes or events. If students wish to use the studios outside of these times, they will have to put in a request for studio hire and pay the applicable rental fee (if the studio is available for rental).
35. The School’s studios are available for hire when they are not in use for scheduled lessons in the School’s timetable or other events. All individuals who wish to put in a request for studio hire must WhatsApp the School at +65 9299 0000. The booking is confirmed only upon the School’s confirmation of availability, and receipt of full payment from the hirer for the duration of studio hire.
36. The studio hirer must keep to the timeslot booked. There will be no extension of hire duration, or refund or pro-rating of rental fees, should the hirer arrive past his/her booking time.
37. Cancellation Policy for studio hires
a) If a studio hirer wishes to cancel a booking which has been confirmed by the School, he/she should inform the School as soon as possible via WhatsApp (+65 9299 0000) or email (email@example.com).
b) Studio hirers who make a cancellation more than or exactly 7 days before the booking start time, will receive a full refund of rental fees charged.
c) Studio hirers who cancel their booking between 7 days to 24 hours before booking start time, will receive a 50% refund of rental fees charged.
d) Cancellations submitted less than 24 hours before booking start time will not be refundable (i.e. rental fees will be forfeited).
38. Requests may be made for a preferred Studio (Assemblé and Balloné). However, the School will allocate a studio based on availability and cannot guarantee that the preferred studio will be allocated to the hirer.
39. Students enrolled in Ballet Quarter are entitled to 20% off regular studio hire rates.
40. Studio hire rates are subject to review and revision from time to time.
41. Studio hirers should take proper care of the premises and ensure that the studio is kept in clean and neat condition during their booking timeslots.
Withdrawal from the School
42. Should a student enrolled with the School wish to discontinue lessons during the course of a School term, the student must provide the School not less than two (2) weeks prior notice in writing. If upon the expiry of the 2-week notice period, the student will have attended classes at the School for a duration less than or equal to 4 operational weeks (excluding School Term Breaks), the School will refund 50% of the current term’s fees. If upon the expiry of the 2-week notice period, the student will have attended classes for a duration longer than 4 operational weeks (excluding School Term Breaks), the student will not be entitled to any refund of the current term’s fees (i.e. the remainder of the current term’s fees will be forfeited).
43. The content of the School’s classes, courses, performances and recitals, including choreography, music compositions, arrangements, curriculum and syllabus, is the School’s proprietary information and must not be disclosed or released to any third party without the School’s prior approval.
44. The School is the sole legal and beneficial owner of all rights, titles and interests in and to any intellectual property right(s) conceived, originated, created and/or developed by the School or students for, during or pursuant to any classes, courses, courses, performances and recitals. Such rights include, without limitation, all rights which may subsist in trademarks, patents, registered or unregistered designs, copyrights, dance choreographies or other dramatic works, materials used in classes and courses, ideas, knowhow, methodologies and techniques. Students shall not use or otherwise exploit in any manner whatsoever, any of these rights without obtaining the prior written consent of the School.
45. Students consent to and shall comply with and/or be bound by the terms of the School’s Data Protection Policy.
Limitation of Liability
46. Save for death or personal injury resulting from negligence, the School and/or its directors, officers, staff, representatives, volunteers, contractors, agents and other persons performing services on behalf of the School shall not be liable to any student for any claim, loss, expenses (including reasonable fees, or similar costs), damage or harm howsoever arising, whether by act or omission, including but not limited to any breach of contract or breach of duty or negligence, relating to or in the course of the School’s activities and programmes.
47. Without derogating from the foregoing, in the event that liability is established against the School and/or its directors, officers, staff, contractors and agents, such liability shall not in the aggregate exceed the fees paid by the student to the School for the student’s latest enrolment in a term or course/ the latest class package purchased by the student (as applicable).
48. Each student and his/her parents/ wards shall defend, hold harmless and indemnify the School and/or its directors, officers, staff, representatives, volunteers, contractors, agents and other persons performing services on behalf of the School from and against any claims, loss, costs and expenses (including reasonable fees, or similar costs) in connection with any action or claim brought or made (or threatened to be brought or made) by third parties arising from or in connection with the student’s conduct relating to or during the School’s activities and programmes.
49. By enrolling in and participating in the School’s programmes, students and their parents/ wards warrant that the students are physically fit and sufficiently prepared for participation in the programmes, and do not suffer from any medical conditions which could cause or result in injury to the student during the School’s activities and programmes.
50. The School’s official contact channels are:
Phone call/ WhatsApp: +65 9299 0000
51. Any communications regarding students, classes or information relating to events organised by the School will be sent via email and/or via WhatsApp through the School’s official contact channels to the email address and/or contact number provided by each student to the School at the point of student profile creation or as updated by the students to the School. Students/ parents/ wards should ensure that they update the School as soon as possible if there are any changes to their email addresses and/or contact numbers.
52. All communications from students to Ballet Quarter should be directed to the School’s official contact channels. Students may email firstname.lastname@example.org, send WhatsApp messages to +65 9299 0000 or call +65 9299 0000.
53. Direct communication with the School’s instructors via WhatsApp and other messaging platforms or voice calls through their personal numbers is not allowed.
Revision of T&Cs
54. The School may revise these T&Cs from time to time at its discretion. For existing students, unless otherwise stated, any revised T&Cs shall apply when a student enrols for the next term or course and/or a student next purchases a class package from the School.
Governing Law & Dispute Resolution
55. Any and all matters relating to these T&Cs and/or a student’s interactions or dealings with the School shall be governed by Singapore law.
56. In the event of any dispute, parties agree to engage in good faith discussions for 30 days with a view to reaching an amicable resolution. In the event that no resolution is reached, parties agree to submit their dispute to the Singapore Courts for determination.
COVID-19 Safe Management Measures
57. Students should comply with all prevailing safe management measures put in place by the Government of Singapore to prevent the spread of COVID-19. Students should keep their masks on throughout the entire duration of the class unless they are permitted to remove their masks. If students are feeling unwell, they should not attend classes and should consult a doctor.